1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

• Name, phone number, and email address
• Property address and service location details
• Information submitted through our “Get a Quote” form or contact forms
• Communication records including emails, phone calls, and messages
• Billing and payment information
• Strata council or property management company details

Information Collected Automatically:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to quote requests and service inquiries
• To provide, schedule, and manage our services
• To communicate with you regarding your account, services, or appointments
• To process invoices and payments
• To provide service documentation, reports, and records for strata, insurance, or compliance purposes
• To improve our Website, services, and customer experience
• To comply with legal obligations, resolve disputes, and enforce agreements

3. How We Share Your Information

WDC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, accounting software, scheduling platforms, and email services. These providers are bound by confidentiality obligations and are only permitted to use your information as necessary to perform services on our behalf.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Protection of Rights: When necessary to protect the rights, property, or safety of WDC, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, in which case you will be notified of any change in ownership or use of your personal information.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records, invoices, and project documentation may be retained for longer periods as required for insurance, compliance, warranty, or legal purposes.

When personal information is no longer required, we will securely delete or anonymize it.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of digital records, restricted access to personal information, and the use of reputable third-party platforms with their own security protocols.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our Website. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

• Essential Cookies: Required for the Website to function properly, such as maintaining session state and security.
• Analytics Cookies: Used to collect information about how visitors use our Website, including pages visited and traffic sources. This data helps us improve the Website.
• Functional Cookies: Used to remember your preferences and settings to enhance your experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by WDC. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to legal retention requirements.
• Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Children’s Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

10. Canadian Privacy Law Compliance

WDC operates in British Columbia, Canada, and is committed to complying with applicable Canadian privacy legislation, including the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we obtain consent where required by law.

11. Changes to This Privacy Policy

WDC reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Website or our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: